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Dear You,
oh I have to post the email I got today! As you hopefully have noticed, I gave you the address where you can order the wonderful CD "Wild Goosechase Expedition" of Scottiswoode & His Enemies from which I nicked the video "Beautiful Monday" in the last but one post. If you have forgotten were you put it: you can find the CD here:
http://www.cdbaby.com/cd/spott7
www.cdbaby.com
I ordered some - they are lovely presents !!! - at cdbaby and got the most adorable email from a company ever. But read for yourself:
Brigitta-
Thanks for your order with CD Baby!
(...)
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing. Our world-renowned packing specialist lit a local artisan candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, January 16, 2014.
We hope you had a wonderful time shopping at CD Baby. In commemoration, we have placed your picture on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!
Thank you, thank you, thank you!
Sigh...
We miss you already. We'll be right here at http://cdbaby.com/, patiently awaiting your return.
--
CD Baby
The little store with the best new independent music.
http://cdbaby.com cdbaby@cdbaby.com (503)595-3000
Now that's what I call service - "The customer is king" here. Or Queen, in my case. Will put my Royal Doulton on the table. Might invite Hyacinthe Bucket Bouquet, even she must be content with such a service.
That is a brilliant piece of customer relations Britta and really funny.I wish I could think of things like that !!
ReplyDelete…. and, tht clip takes me back !!!! XXXX
Dear Jackie,
ReplyDeleteI was fascinated too! I looked at it - thought I couln't trust my eyes - and then I laughed. As I can about series like the one above.
LOVE this! And also your image of the lady with the handkerchief too. Beautiful. x
ReplyDeleteDear Mrs. Black,
ReplyDeletethank you! I took the photograph in the Queen's Gallery (Tudor exhibition). I hope to read a blogpost of you again soon?
And not only do you deserve Customer of the Year, but also, to borrow from Shelley's To a Skylark, Blithe Spirit of the year-and perhaps every year. Hail to thee!
ReplyDeleteDear Sue,
ReplyDeleteBLUSH... in modesty (very unusual for me...IF I were not able to see a bath tube full of deep water scented with the salts of irony - I might slip on the tiles :-)
This is such a delightful piece of humour - they enjoyed creating it and you in turn enjoyed receiving it. More of this would make the world a better place.
ReplyDeleteDear Rosemary, I agree with you: humour and care - here combined with witty fun - makes life easier (as good manners do). A question of style. (By the way: I was so enchanted - and answered - and they answered back. Might start something like that book of Helene Hanff, '84.Charing Cross' :-)
ReplyDeleteDear Britta,
ReplyDeleteOh, that has got to be one of the best customer relations messages ever! With that kind of attitude, I'll bet they get a lot of repeat business. Who wouldn't enjoy working with a company like that?
Happy weekend!
Dear Susan, I wish them good business - I will remain their customer. Happy weekend to you, too!
DeleteThis comment has been removed by the author.
DeleteNo irony intended--I was just thinking how your posts always brighten my day, whether or not I manage to get over here to comment! Now, on the irony side, you may be amused to know that, early on in my explorations of "new music," I ordered a CD from CDBaby, and they were every bit as charming. The CD? "Anti-Social Music Is the Future of Everything." (As Francis Urquhart (House of Cards) was wont to say, "You might well think that, I couldn't possibly comment.")
DeleteDear Sue,
Deletethank you - I had no criticism intended (that's why I hopefully placed a smiley - something I don't do very often) - hahaha: it was my well-known modesty breaking through ! :-)),
Your ordered music title "Anti-Social Music is the Future of Everything" is so interesting, that CDBaby should have even commented on the content, not on the customer - or did they send a different text?
Thank you for mentioning FU - can you imagine that he slipped through without me ever noticing novels nor films? (I only have the DVDs "Yes, Minister" and "Yes, Prime Minister" with Nigel Hawthorne, whom I adore, and the Yes-book - but that is another cup of tea, I think) So thank you for the tip!
You are Queen more than just with CD Baby! Though, yes, that is an awfully attentive enclosure.
ReplyDeleteOh, thank you, Suze! I train to walk regally (really: posture is so important)
DeleteJust reading that note made me wish to send them some business - brilliant marketing and customer relations.
ReplyDeleteDear Pondside,
DeleteI found out they are from Portland. The inhabitants of that city seem to be a special kind - when son was there as a pupil-journalist, he asked his guest-family: "You don't take an umbrella with you? What do you do when it rains?" Stoic answer:
"We just walk and get wet." Sweet!
What a lovely and humorous post, Britta! I love this! The note made me smile.
ReplyDeleteAnd the top photo - it is beautiful and it took me a while to figure out what it was.
The hand with the pretty handkerchief but no face..... I wonder what the lady looks like.
Dear Sapphire,
Deletethank you! I will try to find a photo of the whole picture - though maybe I really took only a section. The robe is so beautiful!
Never saw an e-mail like this!
ReplyDeleteReally funny. From the beginning I don't know if its a joke or something like that. Now I realise that its true. Funny, good marketing. I can imagine the scene, it makes me laugh.
Bisous, Babi
Dear Babi,
DeleteI also have never received such an e-mail before. Sue wrote that she got a sweet message of them too. It shows me: a bit of originaity is appreciated by everyone. Bisous, Britta